Pictured Above: LiveTECHPro App
In these times of local and national lockdowns due to Covid 19, the manufacturing sector has continued to support the economy by continuing to work in safe and managed environments. However, in these times, the requirement for technical support to maximise cutting tool performance remains a priority. With travel restrictions and lockdowns this could prove difficult to deliver, but with its new LiveTechpro app CERATIZIT is providing the platform for its technical sales and applications engineers to have their eyes and ears there with you when you need them.
The innovative "LiveTechPro" solution from CERATIZIT provides immediate and competent visual support to deliver technical assistance in case of machining issues or simply to help optimise processes. It features a live, bidirectional video and audio connection between the customer’s machine operator/production engineer and the technical support team from Ceratizit. This ensures a reliable service that can be activated within seconds to ensure production continues to run smoothly. “Whilst our success has been built on the direct technical support our engineers give our customers on site and we would always want to work this way as a first choice, we are operating in extraordinary times and facing new challenges on a daily basis and ongoing support for our customers remains our main priority,” says Tony Pennington, Managing Director, Ceratizit UK & Ireland. “The LiveTechpro app is the next best thing to a physical visit, allowing our team to provide that support remotely and ensuring that customers continue to benefit from the performance advantages of our latest tooling developments.”
The technology involved with LiveTechpro will enable detailed discussions to take place as if a Ceratizit engineer was on-site, specific issues or elements of a component can be highlighted on screen, downloaded if necessary, for detailed discussion with responses and solutions being provided there and then in terms of technical advice. The LiveTechpro system allows for multiple levels of operation via smartphone or tablet, with conventional video being the starting point. However, it is also compatible with virtual reality technology to take support to the next level, with virtual hands-on support. “It is the next best thing to actually standing next to a machine, it will be our eyes and ears during these times of lockdown and reduced personal interaction as and when we cannot physically make a visit, as the interface between customer and Ceratizit employee using LiveTechpro is seamless and provides the reassurance that our technical sales and applications engineers don’t have to be there, to be there for them.”
The LiveTechpro app is available for iPhone and Android operating systems and can be downloaded directly from Ceratizit website or, the appropriate App Store at:
Google PlayStore: https://play.google.com/store/apps/details?id=de.oculavis.livetechpro.mobile
Apple AppStore: https://apps.apple.com/us/app/livetechpro/id1542333405
Top row and bottom left: Ceratizit’s LiveTech Pro allows operators and engineers to get live access to cutting tool issues deep within the machine tool
Middle right: With LiveTechPro Ceratizit’s technical support is always by your side
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CERATIZIT UK & IRELAND Ltd. Agitate PR Ltd
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Mr Tony Pennington Nigel Jones
CERATIZIT – With passion and a pioneering spirit for carbides
For more than 95 years, CERATIZIT has been a pioneer in the field of ambitious hard material solutions for machining and protection against wear. The private company, with registered offices in Mamer, Luxembourg, develops and produces highly specialised cutting tools, indexable inserts, rods made from hard materials and wearing parts. We are the global market leader in various application segments for wearing parts and are successfully developing new carbide, cermet and ceramic grades, for example in woodworking and stone working.
With more than 9,000 employees at 34 production facilities worldwide and a sales network with over 70 branches, the Group is a global player in the carbide sector. Our international network also includes subsidiaries KOMET, WNT, Becker Diamantwerkzeuge and Stadler Metalle, as well as the CB-CERATIZIT joint venture. As a technology leader, we continuously invest in research and development and hold over 1,000 patents. Our innovative carbide solutions are used in the mechanical engineering and tool making sectors, in the automotive industry, the aviation and aerospace industry, and in the medical industry.
We are represented on the market by our seven flagship brands, Hard Material Solutions by CERATIZIT, Toolmaker Solutions by CERATIZIT, Tool Solutions by CERATIZIT, Cutting Solutions by CERATIZIT, KOMET, WNT and KLENK.
www.ceratizit.com \ www.kometgroup.com \ www.wnt.com \ www.klenk-tools.de