Leeds based SME receives an independent seal of excellence with Platinum Trusted Service Award 2024

Feefo Platinum Trusted Service Award

Quality Bearings Online has won the Feefo Platinum Trusted Service Award for 2024, an independent seal of excellence which recognises businesses that consistently deliver a world-class customer experience.

Feefo established the Trusted Service Awards to recognise brands that use the platform to collect verified reviews and receive exceptional customer feedback. The award stands apart from others of its kind by analysing feedback from real customers to offer a true reflection of a business’s dedication to providing outstanding customer service.

Quality Bearings Online is a multi-award-winning ecommerce business known for supplying precision bearings, engineering spares, and technologically advanced lubricants. Operating on a global scale, the company supplies industry-leading products to customers in over 110 countries worldwide. They cater to a wide array of industries, including industrial supplies, manufacturing, aerospace, defence, oil and gas, and precision engineering.

Denny Maude, CEO at Quality Bearings Online, comments: “We’re so excited to receive a Platinum Trusted Service Award from Feefo. Keeping our customers happy is our main priority. So, the fact that this award is based on feedback from genuine customers gives us confidence we are providing an exceptional level of service.

The award also reflects how hard our staff work to listen to our customers and keep them happy, so a huge shoutout goes to the QBOL team. As we enter 2024, we’ll continue to listen to and deliver what our customers want.”

To achieve a Feefo Platinum Trusted Service Award, businesses must achieve the Gold standard for three consecutive years and collect over 50 reviews with a Feefo service rating of 4.5 and 4.9 between 1st January 2023 and 31st December 2023.

In 2023, 89% of Quality Bearings Online’s customers gave them a 5-star service rating and recommended their products and services to others.

Congratulating Quality Bearings Online on winning this year’s award, Tony Wheble, CEO at Feefo, said: “With customers continuing to build resilience in a time of economic uncertainty, we’re delighted to showcase thousands of our clients who are continuing to go above and beyond for each and every customer.

“The Trusted Service Awards have always been about recognising companies that go way beyond the norm in customer service and in turn receive great feedback from delighted customers.

“A particular congratulations to Quality Bearings Online for winning a Platinum Trusted Service Award by providing great customer service consistently over a number of years. I look forward to seeing them continue to achieve next year and beyond.”

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